Complaints & Feedback

EELUX CUSTOMER CARE

Tell us what went wrong.

Use the form below to raise a complaint about an order, a product or your experience with EELUX.

For a clear review, include:
  1. Your order number and the item involved, if applicable.
  2. What happened and when, including any earlier contact with us.
  3. The resolution you would like us to consider.

Start your message with “Complaint” so we can identify it clearly. If you want a previous response reviewed, include it in your message.

Prefer email or need to attach photos? Send your complaint to info@eelux.io with the subject EELUX complaint. Please do not include passwords, full card details or identity documents.

What happens next?

We review your message and reply to the email address you provide. We may ask for details or photos to understand the issue. For a follow-up, reply in the same email conversation so the history stays together. Sending a request does not automatically approve a refund or return.

For a return, contact us for the correct instructions and return address before sending a parcel. The registered office is not a confirmed returns address.

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EELUX · AVRIA MARKET LTD
Company number 16893695
Suite 10275, 5 Brayford Square, London, E1 0SG, United Kingdom
info@eelux.io · +44 7466 155434