Privacy policy

Privacy Policy

This Privacy Policy explains how Eelux (EE lux , the operator of the website www.eelux.io  collects, uses, stores, and protects the personal data of its users.
Customer privacy is a top operational priority for us.

1. Information We Collect

We may collect the following types of personal data:

  • First and last name

  • Billing and shipping address

  • Email address and phone number

  • Payment information (processed securely via Shopify Payments, PayPal, Stripe, etc.; card details are not stored by Eelux)

  • IP address, device information, and cookie data

  • Order history and customer service communications

2. Purpose of Data Processing

The collected data is used for the following purposes:

  • Processing, shipping, and delivering orders

  • Providing customer support services

  • Improving website security and performance

  • Sending marketing and promotional communications (only with user consent)

  • Managing returns and warranty processes

  • Complying with legal and regulatory obligations

3. Sharing of Personal Data with Third Parties

Personal data may be shared with the following parties strictly for service fulfillment purposes:

  • Shopify (e-commerce platform infrastructure)

  • Payment service providers (PayPal, Stripe, Shopify Payments)

  • Shipping and logistics partners (for delivery purposes)

  • Public authorities, when required by law

All third parties process personal data solely for the purpose of providing the relevant service and in accordance with applicable data protection laws.

4. Cookies

Our website uses cookies to enhance user experience.
Cookies are used to analyze website traffic, provide personalized product recommendations, and maintain user sessions.

Users can manage or disable cookies through their browser settings.

5. Data Security

We apply industry-standard security measures to protect personal data, including:

  • SSL encryption

  • Secure payment infrastructures

  • Firewalls and access control systems

  • Secure hosting provided by Shopify

6. Data Retention Period

Order and customer account data are retained in accordance with applicable legal requirements.
Users may request the deletion of their personal data at any time, subject to legal retention obligations.

7. User Rights

Users have the following rights under applicable data protection laws:

  • Right to access personal data

  • Right to request correction of inaccurate data

  • Right to request deletion of personal data

  • Right to opt out of marketing communications

  • Right to data portability

Requests can be submitted via email at: info@eelux.io

8. Policy Updates

This Privacy Policy may be updated periodically.
Any changes become effective immediately upon publication on our website.

9. Contact Information

For questions regarding this Privacy Policy, please contact:

Eelux 
Address: Stepney Green, 5 Brayford Square, London, E1 0SG
Email: info@eelux.io
Phone: +44 7466 155434